What is 3CLogic?
The 3CLogic cloud contact center platform modernizes enterprise communications for employees and customers. Built on Amazon Web Services (AWS), the solution provides advanced and scalable speech-enabled offerings for leading customer relationship management (CRM) systems, including ServiceNow, SAP, Salesforce, and Microsoft Dynamics. With deployments spanning five continents and serving Global 2000 clients, 3CLogic drives digital transformation by improving customer experience, operational efficiency, and reporting insights through dynamic interactive voice response (IVR), computer telephony integration (CTI), artificial intelligence (AI), and speech analytics
Highlights
- Advanced speech-enabled offerings for leading CRM integrations
- Scalable and cloud-based contact center platform built on AWS
- Global deployments serving enterprise-level organizations
- Capabilities to enhance customer experience, operational efficiency, and reporting
Platforms
- Desktop Windows
- Desktop Mac
- On-Premise Linux
- Mobile Android
- Windows
- Desktop Chromebook
- Linux
- Desktop Linux
- Web-based
- Mobile iPhone
- Cloud, SaaS, Web-based
- Mac
- On-Premise Windows
- Mobile iPad
Features
Email/Help Desk
Phone Support
Chat
In Person
FAQs/Forum
Live Online
24/7 (Live rep)
Knowledge Base
Videos
Documentation