What is Omni Intelligence?
The comprehensive 360 Contact Center Productivity Platform in the Cloud offers a robust suite of capabilities to streamline contact center operations and optimize customer experiences. The platform's advanced speech analytics engine harnesses natural language processing to extract valuable insights from customer interactions, enabling data-driven decision-making. Integrated voice biometrics functionality enhances security by verifying callers' identities, while the Automatic IVR Mapper and Monitoring tools provide real-time visibility into IVR system performance and customer journeys. Additionally, the platform's SLA and voice quality monitoring capabilities ensure adherence to service-level agreements and maintain high-quality audio experiences. To further optimize contact center efficiency, the platform includes IVR and contact center load testing, as well as comprehensive testing of voicebots and conversational IVR systems
Highlights
- Speech Analytics: Leverages natural language processing to extract insights from customer interactions
- Voice Biometrics: Enhances security through caller identity verification
- Automatic IVR Mapper and Monitoring: Provides real-time visibility into IVR system performance and customer journeys
- SLA and Voice Quality Monitoring: Ensures adherence to service-level agreements and maintains high-quality audio experiences
- IVR and Contact Center Load Testing: Optimizes efficiency through comprehensive system testing
- Voicebot and Conversational IVR Testing: Ensures the seamless functionality of advanced conversational interfaces
Platforms
- Web