What is 24/7 Incident Management System (IMS)?
The ISS 24/7 Incident Management System is a comprehensive and user-friendly platform that enables real-time reporting and centralized management of incidents across multiple locations. With its seamless interface and intuitive design, the system allows even part-time or seasonal employees to efficiently record and track all incidents, ensuring that nothing is missed or lost
Highlights
- Real-time incident reporting from multiple people in multiple locations into a central repository
- Immediate communication of incident details and status via text, email, or 24/7 communicators
- Permissions-based access that allows users to view only the information they need, keeping data organized
- Color-coded dispatch queue to easily identify incident status and priority
- Comprehensive digital trail of all communication, details, and related documents for liability defense
- Ability to link connected incidents and lock incidents to prevent further edits
- Custom fields to capture unique information for each facility
- Automated alerts, notifications, and task management to streamline incident response and follow-up
- Associated person database to store and access information on individuals involved in incidents