24Sessions

What is 24Sessions?

24sessions is a video-first customer engagement platform that enables businesses to connect with customers through secure video calls and mobile messaging. It provides an enterprise-grade solution that is highly configurable and customizable to the brand's requirements, ensuring compliance with workflows, security protocols, and customer journeys. The platform allows customers to book meetings or start instant video calls directly on the business's website, without the need for any downloads. 24sessions offers a range of features, including meeting types, value-based routing, screen sharing, co-browsing, and conversational intelligence, to facilitate frictionless interactions between customers and agents. After each call, businesses can access recordings and customer reviews, enabling them to continuously improve the customer experience

Highlights

• Video-first customer engagement platform with secure, compliant, and customizable video calls and mobile messaging
• No downloads required for customers to initiate video calls on the business's website
• Configurable meeting types, value-based routing, screen sharing, and co-browsing capabilities to support frictionless customer interactions
• Conversational intelligence and post-call recordings and reviews to help businesses enhance the customer experience