8x8 X Series

What is 8x8 X Series?

8x8 Video Meetings provides high-quality audio and video communications with dial-in and screen sharing capabilities accessible from a variety of devices including desktops, web browsers, mobile devices, and meeting rooms at no cost. The 8x8 eXperience Communications Platform (XCaaS) integrates customer and employee experience features such as contact center, voice, video, chat, and APIs on a single cloud-native platform. This comprehensive solution erases the boundary between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to deliver modern communications experiences that drive revenue, reduce costs, and optimize operations.

Highlights

• Omnichannel contact center supporting inbound and outbound interactions across voice and digital channels
• Conversational AI solution for automated self-service experiences with integrations to other systems
• Workforce Engagement Management applications including Quality Management and Speech/Text Analytics
• Enterprise-grade PBX features like auto-attendant, voicemail, flexible call flows, and global number coverage
• Business SMS/MMS and internet fax
• Encrypted video meetings for up to 500 participants
• Internal help desk support and team/group chat for employee collaboration
• Multi-device access and robust analytics for IT and business users
• Embedded communication features in productivity tools and business applications
• Personalized experiences for organizational roles to boost user productivity
• Financially-backed 99.999 uptime SLA for UCaaS and CCaaS