AccessE11

What is AccessE11?

AccessE11 is a cloud-based 311, Citizen Issue Tracking, and Relationship Management platform designed to help municipalities efficiently manage citizen issues. This comprehensive solution offers staff and management the ability to capture details based on issue type, set service-level agreement parameters, automatically assign staff, and communicate ongoing progress to citizens. The platform's robust data analysis capabilities enable municipalities to generate comprehensive dashboards and detailed reports, empowering data-driven decision-making

Highlights

• Cloud-based platform built specifically for small to medium-sized municipalities
• Streamlines issue management processes, including resident complaints, service requests, and code enforcement violations
• Facilitates seamless communication between citizens and municipal staff
• Provides comprehensive analytics and reporting to inform decision-making
• Helps bridge the gap between municipal staff and citizens, improving transparency and fostering a sense of community ownership