Airim

What is Airim?

Airim is a cloud-based customer engagement solution that helps enterprises proactively educate customers on their website or app based on user intent and past browsing behavior. The platform uses personalization to recommend the most relevant self-help articles to users according to their stage of engagement. Airim offers features like knowledge management, text analysis, detailed analytics, a unified dashboard, and trend analysis. The personalization engine allows users to customize content based on factors such as on-site behavior, acquisition channels, preferred language, or number of site visits. Airim also lets users add custom attributes via an API or import tags from marketing automation software. Additionally, the platform enables users to provide product suggestions with a call-to-action when a visitor leaves a page. Airim facilitates real-time data insights into customer engagement, including content engagement patterns, trending keywords, and automated suggestions. The platform integrates with various third-party applications, such as Zendesk, Intercom, tawk.to, MailChimp, Zapier, Salesforce, Pipedrive, WhatsApp, and Facebook Messenger

Highlights

• Personalization engine to recommend relevant self-help articles based on user's stage of engagement
• Knowledge management, text analysis, detailed analytics, unified dashboard, and trend analysis
• Ability to customize content based on on-site behavior, acquisition channels, preferred language, or number of site visits
• Integration with various third-party applications for data sharing and automation