Alvaria Workforce

What is Alvaria Workforce?

Alvaria Workforce is a comprehensive contact center software solution that empowers organizations to effectively manage their workforce, ensuring optimal productivity, engagement, and exceptional customer experiences. This powerful platform provides a suite of advanced features, including forecasting, planning, scheduling, employee self-service, and real-time agent tracking

Highlights

• Accurate Forecasting and Staffing Planning: The software's core forecasting and scheduling capabilities allow organizations to accurately project future staffing requirements based on anticipated customer contact volumes, and create optimized staffing plans with unique schedules for each agent
• Real-time Workforce Management: Alvaria Workforce enables organizations to monitor staff performance and adherence in real-time throughout the working day, enabling immediate staffing adjustments and other corrective actions when needed
• Multilingual and Multichannel Support: The solution supports inbound, outbound, and blended staffing resources across all customer channels, including voice, email, chat, and more
• Employee Self-Service: Agents can use the platform to enter their personal schedule preferences, receive official schedules, and request changes, with built-in business rules for automatic approval or rejection.