Appbot

What is Appbot?

Appbot is a comprehensive platform that empowers companies to effectively manage and leverage app reviews and ratings. The platform provides a suite of powerful tools to streamline the review monitoring, analysis, and response processes, enabling teams to make data-driven decisions and enhance customer satisfaction

Highlights

• Automated Review Monitoring: Appbot seamlessly integrates with leading app stores, including Apple, Google Play, Amazon, and Microsoft, to aggregate reviews from across all territories and channels, including Slack, Zendesk, and Zapier
• Sentiment Analysis and Categorization: Appbot's proprietary natural language processing algorithms analyze user sentiment, surface key themes and issues, and categorize reviews to help teams quickly identify and address critical feedback
• Centralized Review Management: The platform allows support teams to access, respond to, and manage app reviews from a single, unified interface, streamlining customer communication and improving response times
• Customizable Reporting and Dashboards: Appbot's robust reporting tools and customizable dashboards provide teams with actionable insights, enabling them to make informed decisions about product roadmaps and development priorities.