Aselector

What is Aselector?

Aselector is a knowledge management tool designed to enhance customer self-service and agent assistance. The artificial intelligence-based SaaS platform transforms the consumer's experience by reducing transaction time and providing the right resolution every time

Highlights

• Scripted guided help tool that provides step-by-step contextual assistance to agents and allows customers to self-serve
• Advanced agent scripting and workflow to help agents and customers follow interactive guides
• Guided scripting to achieve a compliant, accurate, and consistent process on every call/transaction
• Fast interface with keyboard navigation and clean layout for agents
• Digitized website with embedded interactive iframes, pop-ups, and chatbot for customer self-service
• Detailed reporting to analyze click-level data and breakdown of customer queries with effort quantification
• Advanced logic and data collection fields to intelligently create the shortest path to full resolution
• Automated load balancing and command center to manage work queues
• Reduced AHT, training time, and SME support requirement
• Improved FCR, NPS, and time to proficiency through simple, consistent, and compliant processes
• Full traceability and advanced reporting capabilities