Avochato

What is Avochato?

Avochato is a comprehensive cloud-based platform that empowers sales, support, and marketing teams to seamlessly connect with customers across multiple communication channels. With Avochato, businesses can elevate their customer experience by enabling text/SMS messaging, live chat, and even voice capabilities, all from a unified dashboard

Highlights

• Omnichannel Communication: Avochato provides distinct phone numbers for sending and receiving messages, allowing teams to communicate with customers through text, SMS, and live chat without revealing personal contact information
• Intelligent Routing and Collaboration: The text tree feature can automatically route inbound messages to the appropriate department, and conversations can be assigned, prioritized, and escalated as needed
• Integrations and Automation: Avochato seamlessly integrates with popular platforms like Salesforce, Slack, and Microsoft Teams, enabling teams to collaborate and respond to customers from within their existing workflows. Automated response templates help keep customers informed even outside of regular business hours
• Field Force Management: Avochato can be utilized to manage communication with remote teams, such as cleaners, technicians, inspectors, and healthcare professionals, ensuring smooth coordination and responsiveness.