Balto

What is Balto?

Balto's real-time guidance solutions empower contact center agents to deliver exceptional customer experiences and drive measurable business results. Leveraging advanced AI and speech recognition, the platform seamlessly integrates with existing phone systems to provide agents with live, contextual prompts and feedback during every customer interaction

Highlights

• Real-time conversational guidance: Balto's AI engine analyzes both sides of a call in real-time, providing agents with visual prompts and suggestions to navigate sales, support, and compliance conversations more effectively
• Scalable "perfect" call execution: Balto enables organizations to scale best practices and optimized call flows across their entire agent workforce, ensuring consistent and high-quality customer interactions
• Actionable performance insights: The platform's analytics dashboard delivers valuable data and insights to managers, allowing them to identify areas for improvement and optimize agent training and coaching programs
• Robust security and compliance: Balto employs advanced data protection measures, including PCI, PII, and PHI scrubbing, 256-bit encryption, and secure cloud-based storage, to ensure the privacy and integrity of customer information.