BeyondTrust Remote Support

What is BeyondTrust Remote Support?

BeyondTrust Remote Support is a comprehensive solution that enables organizations to securely access and support any device or system, anywhere in the world. Technicians can quickly connect to, view, and control remote systems and devices, chat and collaborate with end-users or other technicians, all while improving remote access security. Organizations across various industries use Remote Support to deliver superior support services and reduce threats to valuable data and systems

Highlights

• Secure remote access to devices running Windows, Mac, Android, iOS, or other platforms
• Ability to fix end systems or troubleshoot issues using screen sharing, remote control, unattended access, file sharing, annotations, and mobile device camera sharing
• Real-time chat, canned scripts, collaboration and escalation tools to improve technician efficiency
• Consolidation and standardization of help desk support on a single solution, improving productivity and reducing costs