Boost.ai

What is Boost.ai?

Boost.ai is a cloud-based and on-premise conversational artificial intelligence (AI) platform designed to help businesses in various industries automate customer service and internal support queries at scale. Using self-learning AI, the platform enables organizations to leverage information from existing websites, chat logs, or old chatbots to reduce the time required to develop advanced virtual agents from weeks and months to just days Boost.ai utilizes deep learning and natural language processing (NLP) technologies, including its proprietary automatic semantic understanding (ASU) technology, to interpret and respond to queries through chatbots or applications like Skype, Messenger, and Slack. The platform offers a range of features, such as a centralized information repository, authentication management, pre-defined templates, language detection, conversational IVR, and more The built-in AI-enabled admin panel allows enterprises to build natural interactions with automated conversation flows in a user-friendly, no-code environment, connecting customers to a self-service portal. Boost.ai also enables managers to gain insights into conversational data, quality rating, and other metrics through analytics and statistics, which can be used to optimize customer engagement. Additionally, the platform supports integration with various third-party applications, including Microsoft Teams, Salesforce, Genesys, Puzzel, Zendesk, and eGain

Highlights

• Self-learning AI to leverage existing data and reduce development time for advanced virtual agents
• Utilization of deep learning and NLP technologies, including proprietary ASU, to interpret and respond to user queries
• Centralized information repository, authentication management, pre-defined templates, language detection, and conversational IVR features
• No-code environment for building natural conversations and connecting customers to a self-service portal
• Analytics and statistics to gain insights into conversational data and optimize customer engagement
• Integration with various third-party applications