Canny

What is Canny?

Canny is a powerful tool that streamlines the process of collecting, organizing, and analyzing user feedback, enabling teams to make more informed product decisions and build better products. By providing a centralized platform for user feedback, Canny eliminates the time-consuming task of sifting through numerous email threads, live chat conversations, and Zendesk tickets.

Highlights

• Centralized Feedback Boards: Canny allows you to create customizable boards where users can post and vote on ideas, such as feature requests, bug reports, blog topics, and FAQs. These boards can be public or private, catering to both customer-facing and internal feedback needs
• Streamlined Feedback Management: With Canny, teams can easily follow up on feedback, change the status of posts (e.g., "in-progress," "complete"), and only notify the users who voted on a particular post, ensuring efficient communication
• Informed Product Roadmap: Canny helps teams capture, organize, and analyze user feedback, enabling them to prioritize feedback and build a well-informed product roadmap that aligns with customer needs
• Closed-Loop Communication: Canny's built-in changelog feature allows teams to keep customers updated on the progress of their feedback, strengthening the communication loop and fostering a sense of transparency.