What is Cendyn CRM?
Cendyn CRM is a comprehensive Customer Relationship Management (CRM) platform that consolidates, engages, and measures disparate data points on travelers throughout the travel journey. The platform focuses on data-driven insights, calculating guest lifetime value transparently, and seamlessly integrating guest data from multiple sources to provide a single source of truth. With 200+ integrations, it empowers hoteliers to control their data and deliver exceptional customer experiences, eliminating developer dependencies and fostering lasting guest connections
Highlights
- Unified Guest Profile & Customer Data Platform (CDP): Consolidates guest data from multiple sources into a single, transparent view to calculate guest lifetime value
- Marketing Automation: Facilitates two-way communication with guests through email, SMS, WhatsApp, and social media, enhancing the entire guest journey from pre- to post-stay
- Segmentation: Revolutionizes audience segmentation with diverse criteria, enabling personalized messaging and geolocation targeting for remarkable conversion boosts.