Channels

What is Channels?

Channels is a feature-rich phone system designed to streamline customer service and enhance the overall customer experience. By seamlessly integrating with popular e-commerce platforms like Shopify, Magento, and Pipedrive, Channels provides customer data access, enabling agents to address inquiries efficiently and effectively, putting an end to the dreaded "interview-like" support calls

Highlights

• Customer Data Integration: Channels leverages customer data stored in your e-commerce platforms to display crucial details before a call, allowing agents to provide personalized and informed support
• Interactive Voice Response (IVR) System: Channels empowers businesses to set up an IVR-based helpline, ensuring customers can easily connect with the appropriate agent or department, reducing wait times and improving first-call resolution
• Versatile Call Handling: Agents can manage customer support phone calls from multiple devices, including PCs, laptops, and smartphones, thanks to the Channels Mobile App, providing flexibility and convenience
• Comprehensive Features: Channels offers a range of valuable features, such as Call Recordings, International Phone Numbers, Toll-Free Numbers, and Affordable Call Rates, enhancing the overall customer service experience.