Chatwoot

What is Chatwoot?

Chatwoot is an open-source customer engagement platform that empowers businesses to manage conversations, build relationships, and delight their customers from a single, unified interface. With a focus on enhancing productivity and providing actionable data, Chatwoot offers a comprehensive suite of features designed to streamline customer support and engagement

Highlights

• Real-time Reporting: Chatwoot's advanced reporting capabilities provide deep insights into your support team's performance, enabling data-driven decision-making
• Automatic Agent Assignment: The Auto Assign feature automatically routes conversations to the next available agent in the inbox, optimizing workflow and improving response times
• Productivity-Enhancing Tools: Chatwoot offers features such as canned responses to handle FAQs efficiently and private notes to facilitate team collaboration, allowing agents to resolve queries faster
• Multi-Channel Integration: Chatwoot seamlessly integrates with various communication channels, including website live chat, Facebook, Twitter, WhatsApp, SMS, and email, allowing businesses to engage with customers across their preferred platforms.