CloudTalk

What is CloudTalk?

CloudTalk is a feature-rich, cloud-based call center software that empowers businesses to build stronger customer relationships and enhance their customer experience. With a global presence, CloudTalk enables companies to maintain a local touch by offering international phone numbers from over 140 countries, allowing them to connect with customers worldwide while operating a virtual call center from anywhere

Highlights

• Seamless click-to-call functionality that allows agents to make and receive calls directly within the platform
• Automated workflows and task automation to eliminate repetitive activities and boost agent productivity
• Comprehensive two-way synchronization that integrates contact details, past interactions, call recordings, and SMS across the CloudTalk platform and the user's CRM or helpdesk system
• Over 35 pre-built integrations with popular business tools, including CRM, helpdesk, and eCommerce solutions, ensuring a unified customer view and streamlined operations
• Advanced call logging and real-time reporting features that provide a complete overview of customer interactions
• Speech-to-text transcription capabilities that automatically capture important information from each call and sync it with the user's CRM