ConnectWise PSA

What is ConnectWise PSA?

ConnectWise PSA is a comprehensive business management platform designed to streamline and optimize the operations of technology solution providers. This cloud-based solution offers a centralized hub that gives users full visibility and control over their business, enabling them to achieve greater accountability, efficiency, and profitability

Highlights

• Automated business processes: ConnectWise PSA facilitates the automation of various business functions, including help desk management, customer service, sales, marketing, project management, and business analytics
• Integrated ticketing and service delivery: The platform's market-leading ticketing system enables technology solution providers to deliver efficient and responsive customer support, with the ability to receive, process, and respond to service requests quickly
• Comprehensive functionality: ConnectWise PSA offers a wide range of capabilities, including help desk and ticket management, project management, time tracking, customer relationship management, cloud application management, monitoring and billing, technician dispatching, asset tracking, billing and invoicing, procurement, and inventory management
• Customizable dashboards and reporting: The platform provides detailed insights into critical KPIs through its customizable dashboards and reporting tools, allowing users to make informed business decisions
• Mobile accessibility: ConnectWise PSA offers a mobile app, enabling users to manage service requests and access data on-the-go.