ConnectWise ScreenConnect

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect is a comprehensive remote desktop and mobile support solution that empowers IT teams to deliver fast, flexible, and secure assistance to customers across industries. This powerful platform enables seamless remote access to desktops, mobile devices, and more, allowing technicians to swiftly resolve issues and minimize customer downtime, regardless of location or device

Highlights

• Remote access and control: Technicians can remotely view and control client devices from any internet-connected location, facilitating efficient problem-solving
• Security and compliance: Advanced encryption and two-factor authentication safeguard data, while video auditing functionality records sessions for future reference
• Collaborative troubleshooting: Multiple technicians can join an ongoing session to collectively address customer issues, enhancing teamwork and problem-solving
• Mobile functionality: The dedicated mobile app allows users to manage virtual sessions, execute commands, and communicate with customers through messaging
• Customization and branding: Enterprises can apply custom branding, including logos and local language support, to enhance the user experience and engagement
• Remote meeting capabilities: The platform enables managers to conduct remote meetings, control desktops, and utilize annotation tools to highlight specific areas on the shared screen.