What is Convin.ai?
Convin is an AI-powered platform that empowers sales teams to elevate their performance by capturing, transcribing, and analyzing customer conversations. This comprehensive solution integrates seamlessly with existing technology stacks, enabling data-backed coaching, training, and enablement across various use cases, including sales, customer service, and contact center operations
Highlights
- Omnichannel Conversation Audit: Convin records, transcribes, and analyzes conversations across multiple channels, including calls, chats, and emails, to provide a holistic view of agent-customer interactions
- Automated Quality Assurance: The platform eliminates the need for random sampling and human bias in quality audits by monitoring every conversation and automatically assigning coaching based on performance
- Learning Management System: Convin's robust LMS allows for the creation of customized assessments, agent training courses, and a centralized knowledge base, streamlining the onboarding and development of sales teams
- Conversation Behavior Analysis: The platform tracks and analyzes winning and losing trends in agent-customer interactions, enabling the replication of successful behaviors and the elimination of less effective ones.