Cordless

What is Cordless?

Cordless is a cloud-based call center solution designed to enhance customer support teams' efficiency and effectiveness. It offers an all-in-one platform that enables customer support teams to communicate with customers over the phone while providing deep insights into those conversations. The platform's key features include automatic call transcription, sentiment analysis, auto-tagging of conversations, and seamless integration with popular CRMs. These capabilities empower customer support managers to improve quality assurance, identify training opportunities, and spot trends in customer queries, enabling them to communicate more effectively with the broader team. Cordless is a ready-to-use solution that can be deployed in minutes, making it a modern and efficient telephony tool for customer support teams

Highlights

• Automatic call transcription
• Sentiment analysis
• Auto-tagging of conversations
• Deep integration with popular CRMs
• Enables improved quality assurance and training identification
• Facilitates identification of customer query trends
• Ready-to-use cloud-based solution deployable in minutes