Corteza Service Cloud logo

Corteza Service Cloud

Provides agents with 360-degree overviews on cases, accounts, and contacts to enable quick and excellent service delivery.

Made by Corteza Project

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Website

  • Customer Feedback Manager

  • Customer Support

  • cloud-service

  • Contact Manager

  • Responsive design

  • customer-experience

  • product-management

  • legal-case-management

  • quality-of-service

  • CRM

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What is Corteza Service Cloud?

The Corteza Service Cloud offers a comprehensive customer service platform that empowers agents to deliver faster and more personalized support to clients. With 360-degree overviews of cases, accounts, and contacts, agents can efficiently address customer needs and boost satisfaction levels. The platform provides easy access to entitlements, detailed product information, and a knowledge base, equipping agents with the necessary tools to resolve issues effectively

Highlights

  • 360-degree overviews of cases, accounts, and contacts
  • Easy access to entitlements, product information, and knowledge base
  • Advanced service desk insights, including time spent and related costs
  • Key performance indicators displayed on home page and detailed dashboards
  • Granular permissions for secure management of internal and external relationships
  • Complete control and security over critical customer data and exchanges

Platforms

  • Online
  • iPad
  • Windows
  • Mac
  • Linux
  • iPhone
  • Self-Hosted
  • Android

Languages

  • English

Social

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Features

    • Business Dashboards

    • Test case management

    • Bug reporting

    • Charts

    • Knowledge Base

    • Team Messaging

    • Drag and Drop

    • Team Collaboration

    • Role management

    • Customer service

    • Notifications

    • Performance overview