What is Critical Mention?
The Critical Mention platform provides a comprehensive solution for media monitoring, media contact management, and robust analytics for PR and communications professionals. The cloud-based service enables real-time tracking of TV, radio, online news, podcasts, print sources, and social media platforms including Twitter, Instagram, YouTube, and Facebook. Users can search media content, analyze results, and generate customized reports to better understand the performance of their earned media efforts. The platform offers a centralized database of media contacts to support outreach and campaign planning. Critical Mention also includes 24/7/365 customer support for users
Highlights
- Real-time monitoring of TV, radio, online news, podcasts, print, and social media
- Centralized media contact database for outreach and campaign planning
- Robust analytics tools to generate customized reports on earned media performance
- 24/7/365 customer support included with all subscriptions
Features
Email/Help Desk
Phone Support
Chat
In Person
Live Online
24/7 (Live rep)
Webinars
Videos
Documentation