Crust Service Cloud

What is Crust Service Cloud?

Crust Service Cloud is a free, open-source and self-hosted customer service desk built on the Crust Low-Code platform. It enables businesses to deliver faster and more personalized service to their clients across multiple channels. Customer service agents are provided with 360-degree overviews on cases, accounts and contacts, allowing them to provide excellent service quickly. Entitlements, detailed product information, and the knowledge base are easily accessible, empowering agents with the means they need to boost customer satisfaction. Advanced service desk insights, including where time is spent and related costs, are given. Key performance indicators are shown in charts on the home page, and the main dashboard and detailed insights are revealed in accounts or individual cases

Highlights

• 360-degree overviews on cases, accounts, and contacts for agents to provide excellent service quickly
• Easy access to entitlements, detailed product information, and knowledge base to empower agents
• Advanced service desk insights, including time spent and related costs, with key performance indicators shown in charts
• Enables faster and more personalized service delivery to clients across multiple channels