Customerly

What is Customerly?

Customerly is a comprehensive customer lifecycle solution that empowers client-facing businesses to streamline their customer management workflows and foster genuine relationships with their customers. This all-in-one platform offers a suite of integrated modules, including live chat, customer intelligence, surveys, marketing, and CRM, enabling businesses to effectively manage service requests, gather valuable feedback, and automate various customer-centric processes

Highlights

• Live Chat: Customerly's live chat feature allows businesses to create and install a custom chat widget on their website, facilitating real-time interactions with customers. The chat module supports two-way video conversations, photo attachments, and screen sharing to enhance case resolution
• Customer Segmentation: Businesses can segment their customer base within Customerly based on various criteria, such as customer tenure, recent actions, or expiring licenses. This enables them to deliver targeted marketing campaigns, automated messages, or tailored surveys
• Marketing and Automation: The platform provides tools for building email templates, designing custom newsletters, and creating marketing funnels that automate the delivery of content and surveys based on conditional logic. Businesses can monitor the performance of these campaigns through detailed analytics
• Centralized Customer Management: Customerly's all-in-one approach allows businesses to manage the entire customer lifecycle, from processing service requests to gathering feedback and analyzing customer behavior, within a single, integrated platform.