CustomerWise

What is CustomerWise?

CustomerWise is a comprehensive customer support and business process management solution designed specifically for the unique requirements of B2B technology companies. This integrated CRM software application enables organizations to manage customer relationships throughout the entire customer lifecycle, covering support, sales, marketing, and asset management

Highlights

• Integrated CRM functionality for managing the full customer lifecycle
• Configurable workflows, process approvals, and project management tools to automate and streamline customer support activities
• Built-in reporting engine for generating reports on ticket-level fields, time, and SLA data
• Task creation and tracking within support tickets, either manually or based on workflow rules
• Automated escalations based on time-based and field-based criteria
• Email notifications to team members for important events
• Customer portal with access to information, a searchable knowledge base, and a platform for customer feedback
• Customizable interface that tailors news and announcements to different customer tiers