What is Delighted?
Delighted is a turnkey customer experience platform that enables organizations to instantly collect, analyze, and distribute real-time, actionable feedback from customers, employees, partners, and vendors. Trusted by thousands of leading brands, including Uber, Cisco, Slack, Bonobos, Instacart, and Target, Delighted empowers businesses to align customer needs with growth strategies, measure the customer voice over time, and proactively reduce churn
Highlights
- Customizable NPS and customer satisfaction surveys that can be set up and deployed in minutes
- 30+ one-click integrations with popular business tools, including Salesforce, Zendesk, Stripe, and Slack, enabling seamless feedback collection and distribution
- Companion mobile app for iOS that provides real-time access to feedback and scores from any location
- Robust API and Zapier integration options for broader connectivity with other productivity apps
- No design or development resources required for initial setup and ongoing use
Features
Integrations with Shopify, Slack, Desk, Zendesk,
Customers answer right inside the beautiful
Automates the entire process of knowing your Net
See responses in realtime. Act immediately.
Track your score and explore customer feedback in
Full REST API to integrate with your system