Desk360 - Overview | Alternative.to

What is Desk360?

Desk360 is a comprehensive customer support platform that enables businesses to manage all customer communications from a single, unified platform. The solution provides an inbox for mobile apps and websites, allowing customers to reach out on their preferred channels, including email, live chat, social media, WhatsApp, and in-app messaging.

Highlights

Omnichannel customer support: Integrate and manage communications across various channels, including email, live chat, social media, WhatsApp, and in-app messaging
Unified customer view: Access a 360-degree view of customer interactions and history on a single screen
App store integrations: Aggregate and respond to customer reviews from the App Store, Google Play Store, and Huawei AppGallery
Social media management: View and respond to customer messages from Facebook, Instagram, and Twitter on a single platform
Multilingual support: Utilize pre-defined messages in 40 languages, translated by professional translators
Reporting and analytics: Access detailed reports on products, users, and team performance

Platforms

Cloud, SaaS, Web-based
On-Premise Windows
Desktop Linux
Desktop Chromebook
Mobile iPhone
Desktop Windows
On-Premise Linux
Mobile iPad
Mobile Android
Desktop Mac
Web

Languages

English
Turkish

Social

Features

- Private Notes
- Ticket Management Between Teams
- 9 communication channels
- Callback Function
- Ticket Activity Logs
- Email Notifications
- Bulk Actions on Tickets
- Authorization Control
- Reports on Agent Performance and Ticket Volume
- Dashboard
- Mobile SDK in 40 Languages
- JIRA, Trello and Slack Integrations
- Next-Generation Inbox
- Ticket System
- Ticket Auto-Reply
- Email Templates
- Quick Answers