DispatchDirect

What is DispatchDirect?

This comprehensive tow management solution seamlessly integrates call-taking, GPS tracking/mapping, dispatching, lot management, and full accounting functionality to streamline operations and enhance efficiency. The browser-based platform allows users to centralize crucial information, managing truck deployment and maximizing calls per shift. The integrated Digital Dispatch feature enables efficient dispatching, while the driver mobile app offers navigation support and facilitates customer acknowledgment of problems. Customers receive personalized messaging, including pictures of the assigned driver, fostering transparency and trust. The solution's accounting integration with QuickBooks simplifies invoicing, statements, and commissions tracking based on job type and driver skills. Specialized features cater to heavy hauling and private property enforcement needs, including license plate recognition (LPR) capabilities, making this a versatile and tailored solution for tow operators

Highlights

• Centralized call-taking, GPS tracking/mapping, and dispatching functions
• Driver mobile app with navigation and customer acknowledgment
• Personalized customer messaging with driver photos
• Integrated QuickBooks accounting for invoicing, statements, and commissions
• Specialized functionality for heavy hauling and private property enforcement (with LPR)