What is EasyConnect Video Chat for Genesys?
The EasyConnect Video app enables users to manage real-time video communications across PC and mobile devices within the Genesys call center platform. Leveraging the WebRTC framework, the app automatically adjusts sound quality and video resolution to provide secure video conferencing capabilities
Highlights
- Supports face-to-face communications on PCs and mobile devices
- Integrates with the Genesys call center environment
- Utilizes WebRTC technology for optimized audio and video quality
- Provides secure video communication capabilities