What is EMC Support?
EMC's comprehensive suite of cloud computing, Big Data, and trusted IT solutions empowers organizations to transform their operations and deliver IT as a dynamic, responsive service. At the heart of this offering is a mobile-enabled support platform that provides fast, easy, and secure access to EMC's world-class technical assistance, enabling customers to create and manage service requests anytime, anywhere. The intuitive interface offers a quick summary and detailed view of all active service requests across an organization's sites, allowing users to easily search, add notes, update status, and share information with colleagues. Configurable sorting and grouping options further streamline the user experience, while support for multiple languages ensures seamless accessibility for global teams. This comprehensive mobile support solution is a crucial component of EMC's end-to-end portfolio, equipping enterprises with the agility, insights, and reliability required to thrive in today's rapidly evolving digital landscape
Highlights
- Mobile-enabled access to create and manage service requests
- Quick summary and detailed view of all active service requests
- Search functionality for specific service requests
- Ability to add notes, update status, and share service requests with colleagues
- Configurable sorting and grouping options for service request lists
- Support for multiple languages to ensure global accessibility
Features
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