Engageware

What is Engageware?

Engageware, formerly known as TimeTrade SilverCloud, empowers organizations to enhance customer engagement through industry-leading technology and expert guidance. Trusted by over 500 organizations, Engageware's comprehensive suite of solutions, including self-service, appointment scheduling, and knowledge management, enables customers to quickly find answers, connect with the appropriate resources, and receive a consistent, efficient experience when interacting with representatives. By seamlessly integrating these capabilities with those of Engageware's market-leading partners, the platform provides a unified customer engagement platform that helps organizations deliver high-quality experiences across all channels, driving faster growth and greater operational efficiency

Highlights

• Self-service capabilities that allow customers to quickly find answers and information
• Appointment scheduling functionality that connects customers with the right resources and expertise
• Knowledge management solutions that ensure consistent, efficient interactions with organizational representatives
• Integration with market-leading partners to provide a comprehensive customer engagement platform