What is EV Reach?
EV Reach is a secure, on-premises remote access software that enables comprehensive IT management and support. It empowers businesses, system administrators, engineers, and technicians to streamline their operations by providing remote access and control over user devices, regardless of their location.
Highlights
- Secure remote access to user machines without the need for a VPN
- Enterprise-class remote control capabilities for unattended access
- Automated IT management functions, including system reporting, software distribution, and security patch installation
- Integrated incident management module for handling service desk requests and support tickets
- Active Directory administration and password management capabilities
- Customizable workflows to automate a variety of IT processes, such as software deployment and user account management
- Integration with leading third-party service desk applications, enabling seamless collaboration and data exchange
Features
Email/Help Desk
Phone Support
Chat
In Person
FAQs/Forum
Live Online
Knowledge Base
Webinars
Videos
Documentation