Exotel

What is Exotel?

Exotel, a leading customer conversation platform and business-focused virtual telecom operator, has revolutionized the way businesses in emerging markets engage with their customers. Since its inception in 2011, Exotel has powered over 70 million daily conversations for over 7,000 businesses across India, Southeast Asia, and the Middle East and Africa Exotel's comprehensive suite of communication solutions enables businesses to seamlessly manage customer interactions across multiple channels, from apps and web interfaces to desktop applications. Its full-stack customer engagement platform connects various digital mediums, providing contextual and intelligent conversations that enhance customer experience

Highlights

• Omnichannel Contact Center Software: Efficiently route and manage calls, maintain customer context across communication channels, automate routine responses, and measure call performance
• Lead Assist: Mask contact details of drivers or delivery agents and customers, manage call volume with a large pool of virtual numbers without the need for physical infrastructure
• Business SMS & Authentication: Reduce latency with industry-leading delivery rates, schedule business SMS updates, and utilize nOTP a zero-touch, fully secure authentication mode
• Conversational AI: Reduce response time, automate less-complex queries, facilitate smooth bot-agent handoffs, and offer personalized engagement through chatbot and live chat capabilities
• Field Workforce Management Solution: Handle and streamline field operations, generate actionable insights to improve performance
• VoIP Phone System: Make calls directly over the internet, comply with regional regulations on VoIP, and manage communication expenses
• Exotel's comprehensive solutions empower businesses in emerging markets to deliver unparalleled customer experiences, optimize operations, and drive growth through its robust communication capabilities.