FirstResponse911

What is FirstResponse911?

FirstResponse911 is a comprehensive emergency dispatch and incident management software that streamlines critical communication and data sharing between 9-1-1 call centers, emergency responders, and secondary public safety agencies. The platform automatically transfers 9-1-1 call data to fire, rescue, and private ambulance providers, requiring acknowledgment of receipt to ensure seamless information flow. FirstResponse911 continuously monitors computer-aided dispatch (CAD) systems, including call narratives, and proactively notifies responding agencies of evolving incident details such as address changes, priority updates, or reports of violence. This automation has proven to save thousands of dispatch hours annually by eliminating the need for manual contact between call centers and field units

Highlights

• Automatic transfer of 9-1-1 call data to secondary responders with required acknowledgment
• Continuous CAD monitoring and automated notifications to field units on critical incident details
• Integration with RapidSOS to access cell phone location data for enhanced emergency response
• Keyword search capabilities on call narratives to identify potential hazards
• Pre-configured rules to automatically route calls based on location, time, and priority
• Comprehensive incident management and reporting tools for performance optimization