Five9

What is Five9?

The Five9 Intelligent CX Platform is a comprehensive and cloud-native solution that empowers contact centers to deliver exceptional customer experiences across various channels. With over 2,500 organizations worldwide leveraging its capabilities, the platform offers a suite of integrated solutions to engage customers, empower managers, and drive better business outcomes

Highlights

• Omnichannel engagement: Enables seamless customer interactions across phone, chat, email, social media, and more, allowing agents to engage with customers on their preferred channels
• Workforce Engagement Management: Provides visibility into contact center performance, enabling managers to optimize workforce productivity and agent effectiveness
• Practical AI and automation: Leverages embedded AI and automation features to enhance self-service options, route calls to the appropriate agents, and improve agent efficiency
• Extensibility through partnerships: Integrates with over 1,400 third-party partners, offering a wide range of complementary solutions and services to enhance the platform's capabilities
• Cloud-native and scalable architecture: Delivers the benefits of a cloud-based solution, including flexibility, scalability, and reliability, to support contact centers of all sizes.