What is Freshchat?
Freshchat is a powerful customer engagement platform that empowers businesses to connect with their customers across a wide range of digital channels, including web, mobile, and popular messaging apps like WhatsApp, Instagram, and iMessage. By blending artificial intelligence and human intelligence, Freshchat delivers an effortless customer service experience tailored to the needs of the modern, digital-first customer
Highlights
- Omnichannel Messaging: Engage with customers through a unified inbox across multiple communication channels, including web, mobile, and popular messaging apps
- AI-Powered Chatbots: Deploy no-code, AI-driven chatbots to handle a wide range of customer inquiries, from informational to transactional, enabling 24/7 self-service support
- Proactive Engagement: Utilize hyper-targeted, rich media campaigns to reach out to customers proactively and address their needs before they even arise.
Platforms
- Cloud, SaaS, Web-based
- Mobile iPad
- Desktop Mac
- Android
- Windows
- Mobile iPhone
- Desktop Windows
- Online
- On-Premise Linux
- Desktop Chromebook
- Mac
- iPhone
- Mobile Android
- Desktop Linux
- iPad
- Web-based
- On-Premise Windows
Languages
- English
- Dutch
- Finnish
- French
- German
- Italian
- Norwegian Bokmål
- Polish
- Portuguese
- Spanish
- Swedish
- Arabic
- Assamese
- Bengali
- Bosnian
- Bulgarian
- Catalan
- Czech
- Welsh
- Danish
- Estonian
- Gujarati
- Hebrew
- Hindi
- Croatian
- Hungarian
- Indonesian
- Icelandic
- Japanese
- Kannada
- Georgian
- Central Khmer
- Korean
- Latvian
- Lithuanian
- Malayalam
- Marathi
- Malay
- Norwegian
- Punjabi
- Romanian
- Russian
- Slovak
- Slovenian
- Serbian
- Tamil
- Telugu
- Thai
- Turkish
- Ukrainian
- Urdu
- Vietnamese
- Chinese (Simplified)
- Chinese (Traditional)
Features
Facebook integration
Slack integration
Chat Bot
Live Support Chat
Zendesk integration
Triggers