Freshdesk Contact Center

What is Freshdesk Contact Center?

Freshdesk Contact Center, formerly known as Freshcaller, is a cloud-based contact center solution that empowers businesses to connect with customers in an accessible and cost-effective manner. With the ability to set up a contact center in just a few steps and without any physical phone hardware, Freshdesk Contact Center offers a flexible and smart approach to elevating customer experiences

Highlights

• Global phone number availability in over 90 countries, enabling businesses to establish a presence across diverse markets
• Seamless integration with leading CRM and helpdesk tools, allowing sales and support teams to work collaboratively
• Powerful reporting and analytics capabilities, providing real-time insights into customer interactions and agent productivity
• Versatile agent accessibility, allowing them to take calls on desktop, laptop, or mobile devices (both Android and iOS) for a fully remote yet connected contact center
• Scalable and customizable pricing plans, enabling businesses to adapt their contact center services as their needs evolve