FX Guest Services

What is FX Guest Services?

FX Guest Services is a comprehensive platform that empowers hotels to effectively manage guest service requests and complaints. This web-based solution, complemented by a mobile application, enables managers and supervisors to assign, monitor, and respond to guest inquiries in a timely and efficient manner. Seamlessly integrated with FX Front Desk, FX Front Office Management, and FortuneNext, FX Guest Services provides real-time updates and visibility into service requests and complaints across the entire hotel property, ensuring a seamless and responsive guest experience

Highlights

• Web-based platform with mobile app integration for on-the-go management
• Allows managers and supervisors to assign and monitor the progress of guest service requests and complaints
• Integrated with FX Front Desk, FX Front Office Management, and FortuneNext for a unified view of guest interactions
• Provides real-time updates and visibility into service requests and complaints throughout the hotel property