Gainsight CS

What is Gainsight CS?

Gainsight is a leading Customer Success Management (CSM) solution that empowers businesses to proactively manage customer retention, reduce unexpected churn, and identify upsell opportunities by leveraging customer intelligence and automation. The platform aggregates and transforms disparate customer data from multiple sources into a single source of truth, enabling teams to review data-driven insights and deploy actions that drive positive business outcomes for clients

Highlights

• Streamlines processes related to onboarding, retention, support, and workflow management by analyzing the customer journey across multiple channels
• Enables managers to handle the training and implementation of new operations via video tutorials, walk-throughs, and other help documents
• Offers white-label capabilities, allowing enterprises to create personalized surveys using templates, send automatic follow-up reminders, and analyze customer responses via machine learning technology and text analytics
• Includes features such as account planning, interaction tracking, targeted campaigns, alerts, goal management, and a video messaging tool to improve customer engagement
• Facilitates collaboration across the organization by enabling teams to share client updates, insights, notes, emails, or to-do lists with external and internal stakeholders
• Supports integration with various third-party applications, including HubSpot, Microsoft Dynamics 365, Salesforce, SAP CRM, Slack, Google Analytics, and SurveyMonkey