Gladly

What is Gladly?

Gladly is a cutting-edge, cloud-based customer service platform that revolutionizes the way brands interact with their customers. Unlike traditional case-centric systems, Gladly places people at the heart of the experience, enabling a single, lifelong conversation that transcends channels and empowers service agents to build lasting connections

Highlights

• People-centric design: Gladly is built around individual customers, not cases or tickets, fostering personalized, continuous interactions
• Channel-independent conversations: Customers can seamlessly transition between voice, messaging, email, and more, with agents accessing the full context
• Empowered service teams: Gladly's intuitive interface and robust features enable agents to collaborate, resolve queries efficiently, and track key metrics
• Proven track record: Gladly powers innovative brands like Crate&Barrel, JOANN, and TUMI, helping them deliver exceptional customer experiences and drive brand loyalty.