What is Glassbox?
Glassbox is a comprehensive digital experience analytics platform that empowers organizations to capture, record, and analyze customer interactions across web and mobile channels in real-time. With its innovative and agile solutions backed by cutting-edge technology, Glassbox provides organizations with unparalleled insights into customer behavior, enabling them to understand what customers are doing on their digital channels and learn how to improve engagement and optimize user journeys
Highlights
- Real-time capture and recording of customer sessions across web and mobile apps
- Replay functionality to visualize and analyze individual customer journeys
- AI-driven analytics and visualization tools to prioritize customer experience and product enhancements
- Cross-functional collaboration through a single system, empowering teams from IT, product management, marketing, and compliance to work together
- Secure and private cloud-based deployments suitable for enterprises across various industries