Gorgias

What is Gorgias?

Gorgias is a comprehensive customer service platform tailored for ecommerce businesses of all sizes. It centralizes customer support interactions across various channels, including email, live chat, social media, and more, enabling seamless management within a single interface. Leveraging advanced automation and AI capabilities, Gorgias streamlines the customer journey by automating responses to common inquiries, classifying tickets, and facilitating order management, subscription handling, and loyalty program administration. With a focus on efficiency and scalability, Gorgias empowers ecommerce merchants to deliver exceptional customer service and drive business growth. Currently serving over 13,000 merchants, Gorgias is a certified B Corporation committed to sustainable and equitable workplace practices, making it a trusted partner for ecommerce businesses seeking to elevate their customer support experience

Highlights

• Centralized management of customer support interactions across multiple channels (email, live chat, social media, etc.)
• Automated response suggestions and ticket classification using machine learning algorithms
• Integrated order management, subscription handling, and loyalty program administration capabilities
• Customizable templates, automation rules, and macros to streamline support workflows
• Fully integrates with leading ecommerce platforms, including Shopify, Magento, and BigCommerce