What is GuestTouch?
The GuestTouch platform offers a comprehensive suite of tools to help modern hoteliers effectively manage their online reputation and guest experience. Featuring seamless integration with property management systems, the solution enables hoteliers to collect more reviews and guest feedback through intuitive channels like WhatsApp, SMS, and AI-powered web chat. The platform's one-of-a-kind WhatsApp interface delivers key alerts to management, empowering them to stay on top of guest interactions and address concerns promptly. Beyond review management, GuestTouch facilitates communication with guests throughout their journey - from pre-arrival to post-stay - enabling hoteliers to deliver enhanced experiences and drive additional revenue through features like contactless service and cross-selling
Highlights
- grated review and feedback collection across multiple channels (WhatsApp, SMS, web chat)
- Automated PMS integration for seamless data synchronization and review management
- Dedicated WhatsApp interface for real-time guest interaction and issue resolution
- Guest communication capabilities spanning the entire customer journey