Halp

What is Halp?

Halp is a modern, conversational ticketing solution that seamlessly integrates with the communication platforms your teams already use, such as Slack and Microsoft Teams. By capturing, prioritizing, and managing requests directly within these familiar interfaces, Halp empowers internal operations, IT, and customer support teams to address issues more efficiently and improve overall productivity

Highlights

• Ticket creation through simple actions like adding an emoji to a Slack message or direct message
• Threaded conversations that allow agents to edit fields, add private notes, and resolve tickets without leaving the chat interface
• Web-based management tools to build custom forms, automate redundant requests, and track team performance
• Integration with existing ticketing systems like Zendesk, Jira, and ServiceNow
• Ability to provide white-glove customer service through shared Slack channels