Hammer

What is Hammer?

The Hammer platform enables organizations to rapidly test, optimize, and monitor the quality of voice, mobile, and contact center applications, improving the customer experience by identifying and resolving issues before and during production. It provides scalable, automated end-to-end testing and monitoring solutions across self-service customer journeys, designed to reduce operational risk, costs, and drive service innovation. Hammer quickly pinpoints performance problems and defects that impact the customer experience throughout the lifecycle of customer interactions, supporting migration to cloud-based or alternative contact center platforms, as well as next-generation CCaaS technologies

Highlights

• Automated end-to-end testing and monitoring for voice and digital self-service customer journeys
• Identification and resolution of issues impacting customer experience before and during production
• Scalable, on-demand solutions to reduce operational risk and costs
• Support for migration to cloud-based and next-gen contact center platforms
• Rapid pinpointing of performance issues and defects across customer interactions