What is Haptik's Feedback Bot?
The Feedback Bot is an AI-powered conversational platform that streamlines customer feedback collection and analysis. Leveraging advanced natural language processing, the solution enables businesses to gather real-time, qualitative insights directly from customers through dynamic, two-way dialogues. Unlike traditional survey forms, the Feedback Bot initiates personalized conversations that adapt to each user's preferences, probing for deeper understanding of customer sentiments and pain points. The platform seamlessly integrates with popular channels like app stores, social media, and live chat, aggregating feedback from multiple touchpoints into a centralized analytics dashboard. Here, businesses can examine Net Promoter Scores, sentiment trends, and other actionable data to inform product improvements and enhance the customer experience
Highlights
- Intelligent Time and Medium Selection: Initiates personalized feedback conversations through the customer's preferred channels and at optimal times
- NPS Score Analysis: Provides real-time visibility into Net Promoter Scores to gauge customer loyalty
- Sentiment Analysis: Utilizes natural language processing to detect and categorize customer sentiments expressed through open-ended feedback
- Live Chat for Critical Issues: Enables immediate response and resolution of pressing customer concerns
- AppStore/ PlayStore and Social Media Integration: Aggregates feedback from multiple digital touchpoints into a centralized dashboard
- Analytics Dashboard for Actionable Insights: Consolidates customer feedback data to uncover trends and inform data-driven decision making
Platforms
- Web