Haptik

What is Haptik?

Haptik is a comprehensive conversational AI platform that empowers businesses across various industries to streamline their customer interactions and automate numerous operational tasks. The platform enables organizations to design and deploy intelligent virtual assistants (IVAs) that can handle a wide range of customer queries and requirements, from setting reminders and booking flights to paying bills and finding nearby services

Highlights

• Multilingual Capabilities: Haptik's natural language understanding (NLU) engine can automatically detect and handle over 100 languages, allowing businesses to engage with customers in their preferred language
• Seamless Integration: The platform offers an API that enables easy integration with various third-party solutions, allowing businesses to seamlessly incorporate Haptik's capabilities into their existing systems
• Analytics and Reporting: The robust analytics dashboard provides valuable insights into conversation funnels, conversion rates, drop-offs, and customer issue trends, helping businesses optimize their conversational strategies
• Compliance and Security: Haptik ensures data privacy and compliance with regulations such as GDPR, offering access controls, penetration testing, and data encryption features.